A withdrawal marked as pending on your account screen, with no change after hours, is the most common complaint players bring to support. The usual cause is an automated review that has stalled, or a verification step that was never finished, so the payment cannot move forward on its own.
A pending withdrawal that will not complete
https://megariches-uk.uk The player sees a pending status on the withdrawal, and the balance stays locked while the request sits in the queue. Common causes include:
- The account has not completed the first identity check.
- A bonus was still active when the withdrawal was requested, so winnings are tied to its conditions.
- The payment details on the account do not match the name registered at Mega Riches.
- A security review was triggered by a new device or a changed password.
- The request was submitted outside the hours when payments are handled.
Work through these steps in order:
- Open your account history and confirm the withdrawal shows as pending, not failed.
- Check that every identity document you uploaded was accepted, not sent back.
- If a bonus was active, finish the required play before requesting the withdrawal again.
- Make sure the payment details match the name on your account exactly.
- Cancel the pending request only if the status has not moved for a full day, then resubmit it once.
- Sign out and sign back in to refresh the balance display.
- Clear the browser cache if the pending status looks frozen.
- Try a different browser on the same phone or computer.
- Confirm no second withdrawal is already open, since only one request is handled at a time.
- Look for any message in your account inbox asking for extra documents.
- Reply to that message with clear photos rather than screenshots of screenshots.
- Keep the confirmation of your request, since support will ask for it.
Contact support if the withdrawal has stayed pending after all documents were accepted and no message explains the delay.
Identity verification stuck or documents rejected
The upload screen shows a document as rejected or the verification badge never turns green, leaving the account restricted. Likely causes include:
- A photo was blurred, cropped or taken under poor light.
- The document has expired or the corners are cut off in the image.
- The name on the document differs from the name on the account.
- A selfie was taken with a filter or with the face partly hidden.
- The same document was uploaded several times, which can block the queue.
Use these steps to clear the block:
- Open the verification area of your account and note exactly which document was rejected.
- Photograph the document on a flat surface with all four corners visible.
- Avoid glare from a lamp or window when you take the picture.
- Upload a colour copy, not a scan saved as a low-quality image.
- Make sure the document is still valid and shows your full name.
- For a selfie, use natural light and remove glasses or headwear.
- Upload each document once and wait for the review to finish.
- If the name changed legally, add the supporting paperwork with the new document.
- Use the Mega Riches casino login on a phone browser to re-upload, since mobile play runs through the browser.
- Keep the file size reasonable, as very large images can fail to load.
- Sign in later to see whether the badge has changed before uploading again.
- Take note of the rejection reason each time so you fix the right problem.
The Mega Riches app is not something players download, so upload your documents through the phone browser on the main site instead of searching for a separate application.
Contact support once a clear, valid document has been rejected more than once without a stated reason.
A deposit taken by the bank but missing from the balance
Your bank shows the money has left, yet the casino balance still shows the old figure. Possible causes include:
- The payment is still being processed between the bank and the casino.
- The deposit was sent to an old payment detail saved in your browser.
- The transaction failed on the bank side after leaving your account.
- A bonus code was entered with the wrong spelling, so the deposit was held for review.
- Two deposits were sent in quick succession and one was flagged.
Follow these steps:
- Take a screenshot of the bank transaction showing the amount and reference.
- Refresh your balance by signing out and back in through the Mega Riches casino login.
- Check your account history for a deposit record that matches the amount.
- Wait for the transaction to settle before assuming it is lost.
- If the deposit is absent from history, avoid sending it a second time.
- Confirm you used the payment details currently shown on your account.
- If a code was entered, check that it was accepted rather than queued.
- Try a small test transaction only after the first one has settled.
- Clear the browser cache if the balance page looks out of date.
- Keep the bank reference ready, as support uses it to trace the payment.
Contact support with the bank reference as soon as the transaction has settled and the deposit still does not appear.
Welcome bonus or free spins that never arrived
The bonus screen shows no credit after a qualifying deposit, or the free spins count stays at zero. Usual causes include:
- The deposit did not include the required code, or the code had a typo.
- The offer applies only to a first deposit, and an earlier one already used it.
- A different bonus was already active, so the new one could not be added.
- The deposit was made with a payment route the offer excludes.
- The spins were credited to a specific game and not to the general balance.
Work through these steps:
- Open the bonus section and read the conditions attached to the offer.
- Compare the deposit amount and code you used with what the offer requires.
- Check whether a previous bonus is still active and finish or cancel it.
- Look for the spins inside the game named in the offer, not in the main balance.
- Sign out and sign in again to force the balance to reload.
- Clear the browser cache if the bonus page shows old information.
- Avoid depositing again until the first deposit has been checked, since a second one may not qualify.
- Note the date and amount of the deposit that should have triggered the offer.
- If a code was mistyped, ask support whether it can be applied afterwards.
- Keep the deposit receipt, because support will want to match it to the offer.
- Wait for the review to finish before using the bonus balance.
Contact support when a qualifying deposit made with the correct code shows no bonus and no explanation in your account.
Keep your registered name, payment details and documents consistent across the account from the first day, and most of these problems never develop.